Fundamentally I am opposed to be mean and rude to people, even those who are being rude and mean to me. Now, that statement does not mean I cannot be nor have not been my share of that, and for sure we have all experienced our double share of that from others.

Sometimes I respond with a very curt and dismissive tone... I know I do it. I know I feel justified in the moment. I know I feel bad later. I didn't know how to change it until ... I became more aware, not of it, but of me... of what is going on inside me... just before I do that.